If you’re looking for a place where you can make a meaningful difference, you’ve found it.
The work Markel does gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst a global community of optimists and problem-solvers who keep pushing each other to go further.
This role is based in Omaha NE, Henderson NV, Milwaukee WI, or Richmond VA on a hybrid schedule. The Customer Service Rep I will be the first point of contact for new and existing customers’ insurance questions and will deliver a quality customer service experience that builds rapport and long-term relationships to encourage renewal and repeat business. This role requires staying current on procedures, products and programs to meet department standards. Regular, on-time attendance is essential.
Markel Corporation (NYSE – MKL), a global insurance holding company, is adding to its Customer Service team. They’re seeking a Customer Service Representative (CSR) who wants to grow their insurance knowledge and build new skills while making a positive impact on customers, through simple processes, honest communication and real expertise.
Responsibilities
- Work diligently to resolve customer concerns and escalate to the appropriate level when necessary.
- Convey information efficiently, effectively, and appropriately to meet the needs of the customer.
- Strive for first call resolution to provide “best in class” service.
- Stay current and knowledgeable on all procedures to meet department standards, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer.
- Handle a range of calls including first notice of loss claims, payments, reinstatements, billing questions and online password resets.
Qualifications / Skill Sets
- Ability to work in a fast-paced team environment.
- Dedicated to providing a positive customer experience.
- Communicates clearly and professionally over the phone.
- Strong technical background and able to multi-task across several systems at once.
- Willing to learn new material, systems and applications.
- Accountable and reliable.
- Bilingual preferred but not required.
Requirements
- High school diploma or equivalent; some college is a plus.
- Property/Casualty Insurance License preferred but not required.
- 2+ years of insurance sales/service experience preferred.
- Demonstrated job stability and attendance record.
- Remote working experience a plus.
- Solid computer, grammar and multi-tasking skills — the same fundamentals that matter when you land a job with little to no experience.
Compensation
Starting pay ranges from $20.00/hour to $23.00/hour based on experience and education, plus annual Performance Bonus potential. Office hours are Monday–Friday, 7am–7pm CST.
The posted salary range for this role across all U.S. locations is $16.36–$34.05, with individual offers based on location, experience, qualifications and internal equity.
Benefits
- Immediate health and dental benefits
- Paid vacation and holidays
- 401(k) match, available day one
- Profit sharing
- Tuition reimbursement policy
- Employee Stock Purchase Plan
- PTO, corporate holidays, floating holidays, and parental leave
Markel Group (NYSE – MKL), a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.
US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
This is a hybrid role: employees located near a Markel office (Pewaukee WI, Omaha NE, Glen Allen VA, Henderson NV) work part of the week onsite and part remotely.
