Start a new career as a Customer Success Specialist with Procare HR! This is a remote opportunity based in the United States.
Procare HR is on a mission to transform workforce outcomes for care providers through its industry-focused HR services model. It offers comprehensive HR services, including payroll processing, benefits administration, workers’ compensation management, and general HR support. Its core values drive the culture: positivity, curiosity, accountability, gratitude, and growth.
Why Choose Procare HR?
- Wage is $25 to $28/hr, with credit given for experience.
- Great benefits available.
How You Will Make an Impact
As a Customer Success Specialist, you are an essential part of the Client Engagement Team. You are accountable for first-time resolution of delegated tasks: when a task is assigned to you, it belongs to you. Customers feel peace of mind knowing their team is engaged, supported, and empowered in their partnership with Procare, and they appreciate your reliability, likability, follow-through, and relentless focus on experience and satisfaction.
What You’ll Bring
- High school diploma or GED.
- 1-2 years of prior experience in client support, customer success, HR administration, or a similar role.
- 2-4 years of prior experience managing customer relationships and handling customer inquiries, with a focus on escalation management and process improvement in a fast-paced environment.
- Experience with HRIS systems (UKG Ready preferred) and CRM platforms (preferably Salesforce) for customer management and reporting.
- Proficiency in Microsoft Office Suite, particularly Outlook, Excel, and OneNote for task tracking and communication.
Benefits Available
- Health insurance with company-paid premium for employee-only coverage.
- FSA and HSA options.
- Company-paid dental insurance for employee-only coverage.
- Company-paid life insurance.
- Company-paid short- and long-term disability insurance.
- 401(k) plan with company match and safe harbor contribution.
- Paid time off.
- Additional ancillary benefits including vision, critical illness, voluntary life/AD&D, and accident.
Good to Know Before You Apply
- The application includes a required questionnaire, and applications are accepted on a rolling basis.
- The team has an on-camera culture for video meetings in its remote work environment.
- Procare HR participates in E-Verify, and applicants may be subject to a background check.
