Company is hiring a remote Customer Service Agent to take care of its existing insurance customers. More than 80% of Americans own a car, and managing one still means paperwork, phone holds, and apps that don’t talk to each other. Company built one app to handle it all (insurance shopping, refinancing, safety, and repairs) and has grown to over 5M customers since launching in 2019.
Every one of those customers holds an active policy with one of Company’s 55+ insurance carrier partners, and their needs don’t stop the day they sign up. Cars get added, drivers move out, lienholders change. As a Customer Service Agent, you’re the person who takes that call, makes the change, and keeps the policy (and the customer) with Company.
This remote role is open to hourly employees who currently live in Arizona, Florida, Georgia, Nevada, New York, North Carolina, Tennessee, Texas, Utah, or Virginia. Company can’t accept applications from candidates living anywhere else right now.
What You’ll Do
- Answer inbound calls from existing customers.
- Process service requests like adding or removing vehicles and drivers, adding lienholder information, and sending policy documents.
- Help customers with questions about their coverages and policy benefits, and make changes to existing policies.
- Keep Company policyholders on board by finding solutions for customers who are at risk of canceling.
Who You Are
- You can multitask and manage multiple competing priorities.
- You’re passionate about helping others.
- You have 2+ years of experience working in a call center environment.
Pay and Perks
- Hourly wage: $19.00 to $21.00.
- Company pays for your P&C license (expected within 60 days after you start).
- Medical, dental, and vision insurance, plus a 401(k) match.
- You work remotely, and Company provides the work equipment.
- Ongoing training and mentorship from the leadership team.
- A portfolio of 55+ insurance carriers and products, so you can offer customers the best options for them.
Schedule
This role comes with flexible scheduling. You choose between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek.
About Company
Company is building an AI-powered advisor to manage physical assets like your car, home, and motorcycle. The company started with car insurance in 2019, became one of the top 3 insurance brokers in the U.S., then added driving insights, diagnostics, and a repair marketplace. Company has reached 5M+ customers, raised $240M+, and has been profitable since 2024. It’s now expanding into home, motorcycle, RV, and more.
Company is backed by Y Combinator and led by serial entrepreneurs, with a team from companies like Nvidia, Meta, Amazon, BCG, McKinsey, Bain, and GEICO. It’s a remote-first company, with offices in Palo Alto, New York City, Chicago, and Toronto for anyone who prefers in-person or hybrid work.
Because of the volume of applications, only applicants under consideration will be contacted. Company is an Equal Employment Opportunity employer and provides reasonable accommodations for candidates with disabilities during the application process.
