Customer Support Specialist for Vietnamese

Key Responsibilities

Provide first-line support to business clients via email, chat, or phone
Manage and resolve B2B inquiries related to orders, accounts, and system usage
Collaborate with internal teams to ensure timely and accurate responses
Document all customer interactions and feedback within the system
Handle escalations professionally and ensure service-level targets are met
Support process improvements and contribute to continuous service enhancement
Participate in digital transformation initiatives and the adoption of new tools

Requirements

Minimum 1–2 years of experience in customer service, helpdesk, or shared service support (B2B experience preferred)
Proficient in English and Vietnamese (both written and verbal)
Strong communication and problem-solving skills
Comfortable working in a fast-paced, multicultural environment
Short-term contract of 9 months.