Remote Tech Support Specialist (Part-time)

Work Schedule: Fridays & Saturdays
Job Type: Part-time
Location: Remote (United States)
Industry: Technology / IT Support
Company: Optum (UnitedHealth Group)

Summary

Optum, a global healthcare and technology organization, is hiring a Part-Time Senior Tech Support Specialist to support internal and external users with technical issues. This role is ideal for IT professionals who enjoy hands-on problem-solving, user support, and working in a mission-driven environment that improves lives through technology.

You will play a key role in ensuring systems, hardware, and applications run smoothly, supporting users through troubleshooting, setup, and technical guidance. Remote work is available for qualified U.S.-based candidates.

Key Responsibilities

• Provide technical support via phone and chat in a 24/7 help desk environment

• Troubleshoot hardware, software, and application issues

• Set up, maintain, and support desktops, laptops, printers, and other peripherals

• Assist users with Microsoft Office and common desktop software

• Support video conferencing tools and on-site technical needs when required

• Track incidents, service requests, and inventory accurately

• Escalate complex technical issues to appropriate teams

• Educate end users on resolving common IT problems independently

Skills & Qualifications

• High School Diploma or GED (or higher)

• Minimum 2 years of experience in an IT or technical support role

• At least 6 months of experience with Microsoft Office support

• Ability to work overnight shifts

• U.S. citizenship required

• Ability to pass background checks and obtain/maintain security clearance

• Willingness to complete Defense Health Agency eQuip Form (SF86)

Preferred Qualifications

• 2+ years of call center customer service experience

• Healthcare industry experience

Compensation & Benefits

• Hourly Pay: $23.89 – $42.69 (based on experience and location)

• Comprehensive benefits package (eligibility-based)

• 401(k) contributions and employee stock purchase options

• Career development and internal mobility opportunities

• Recognition and performance-based incentives

Apply Here

See more Remote Jobs